FREE SHIPPING ON ORDERS OF $50 OR MORE!

SHIPPING + RETURNS

Customer satisfaction is extremely important to us

We are happy to help you with an exchange or refund if the product you order online is unsatisfactory.  
We offer exchanges, store credits and returns to credit cards.
No cash refunds.
Credit must be applied to the same card used during initial transaction.
No returns on boards or sunglasses.
To make a return the item must still have the tags attached and be in the same, new condition as when we shipped to you.
All returns must be made within 15 days and are subject to a thorough inspection before we issue a refund.
We will contact you once the product condition has been determined.
We reserve the right to deny the return of any product that appears to have been used or mishandled.
All Ladies Swimwear bottoms will have a hygiene pad attached, if that hygiene pad is removed, we cannot accept the return.
 
The customer is responsible for prepaid shipping of the product back to our store.
If you are exchanging and need another item sent, we will ship this exchange free of freight one time only.  Continuous exchanges will be the responsibility of the customer.
If you need help with a size recommendation to avoid various exchanges, please call or email us and we would be happy to provide our expertise on sizing.
 
Please email or call us for a Return Authorization Number and include that code on the package when sending back.
Call toll free: 800-877-1975 or email info@whalebonesurfshop.com
Please ship items back to:
2214 South Croatan Highway
Nags Head, NC 27959
Please include a copy of your invoice or packing slip with your name and telephone number if not already listed.